A key feature of the IA programs is the Disaster Recovery Center (DRC). The DRC is a readily accessible facility or mobile office where applicants may go for information about disaster assistance programs. It serves as the "face" of FEMA to many disaster survivors.

Some of the services that a DRC may provide include:

• Guidance regarding disaster recovery
• Clarification of any written correspondence received
• Answers to questions, resolution of problems, and referrals to agencies that may provide further assistance
• Status of applications being processed by FEMA
• Assistance with SBA applications

DRCs are established close to the disaster area, often in schools or armories, and are jointly operated by the State and FEMA. The number of DRCs open in a disaster depends on the magnitude of the disaster and the size of the area included in the declaration. DRC locations are usually announced in local newspapers and on local television and radio stations. The local emergency management office also may provide information on DRC locations.