Lesson 3 Overview and Objectives

This lesson identifies activities in Phase I of the Public Assistance Delivery Model and the roles and responsibilities of the Recipient and Applicant.

Upon completion of this lesson, participants should be able to:

  • Identify the activities in Phase I of the Public Assistance process
  • Define Recipient and Applicant roles and responsibilities during Phase I
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Pre-Incident Action

For Applicants impacted by an incident to be considered for Public Assistance grant funding, the Recipient must provide FEMA with a Public Assistance Administrative Plan.

  • Public Assistance Administrative Plan: Recipient produced document describing how it intends to administer the Public Assistance Program (this must be submitted on an annual basis)
Phase I Objective

Phase I Objective: Identify Applicants' disaster impacts and recovery priorities.

  • In this phase, FEMA works with the Recipient and Applicant to determine the operational needs of the disaster recovery operation
Four Phases chevron flowchart. Phase I Operational Planning is highlighted. Following Phase II: Damage Intake & Eligibility; Phase III: Scoping & Costing; Phase IV: Obligation
Phase I Overview
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Pre-declaration Activities:

  • Incident
  • Joint Preliminary Damage Assessment
  • Declaration Request
  • Declaration

Post-declaration Activities:

  • Disaster Operating Profile
  • Disaster Overview Briefing
  • Applicant Briefing
  • Request for Public Assistance
  • Program Delivery Manager Assigned
  • Exploratory Call
  • Damage Inventory
  • Recovery Scoping Meeting
  • Engaging Special Considerations
Phase I Overview Please refer to Appendix 3-2 for a full description.
select the image to view the Phase I overview
The Incident and Joint Preliminary Damage Assessment

When an incident occurs, local and county Emergency Managers activate Emergency Operations Centers and assessment teams to collect disaster-related damage information.

If an incident is significant enough, the State/Tribe/Territory Emergency Operations Center will activate, a State of Emergency will be declared, and the State/Tribal/Territorial government will contact their FEMA Regional Office and request a joint Federal-State/Tribal/Territorial Preliminary Damage Assessment.

Joint Preliminary Damage Assessment:

  • An assessment of the impacted area to determine the extent of the disaster, its impact on individuals and public facilities, and the types of federal assistance that may be needed
  • Local, State, and FEMA personnel conduct the Joint Preliminary Damage Assessment together
Members of the joint federal/state Preliminary Damage Assessment team looking at the damages in a neighborhood affected by the fertilizer plant explosion.
Request for a Disaster Declaration

Once the Joint Preliminary Damage Assessment is complete, the State, Tribal, or Territorial governments determine if the disaster-related damage has exceeded their resources.

  • FEMA's Regional Administrator maintains situational awareness of the incident and the occurring activities, and answers any questions from the Governor or the Tribal Executive Chief.

If disaster-related damage has exceeded State/Tribal/Territorial government resources, the Governor or Tribal Executive Chief submits a declaration request to the President through their FEMA Regional Office.

  • The FEMA Regional Administrator reviews the State request and sends his/her recommendations to FEMA Headquarters
  • FEMA Headquarters reviews the Regional Administrator's recommendations and State request
  • FEMA then sends the President the declaration request.

Note: The State/Tribal/Territorial governments must submit all disaster declaration requests for their counties/boroughs/parishes within 30 days of the declared incident.

Department of Homeland Security FEMA Request for Presidential Disaster Declaration Major Disaster or Emergency form that an executive fills out to provide the President to request a declaration.
Approving or Denying the Declaration Request

Once FEMA submits the Governor or Tribal Executive Chief's declaration request, the President may:

  • Approve the declaration request by either declaring an emergency or major disaster (Emergency Declaration/Major Disaster Declaration)
  • Deny the Emergency or Major Disaster Declaration request
    • The Governor or the Tribal Chief Executive has 30 days after receiving the denial letter to appeal it
Department of Homeland Security FEMA Request for Presidential Disaster Declaration Major Disaster or Emergency form with a box a box diagonally covering the form saying "Approved."
Emergency Declaration

The President can declare an emergency for any incident or instance if s/he determines the State/Tribe/Territory requires federal assistance.

Emergency declarations supplement State, Local, Tribal, or Territorial government efforts in providing emergency services (e.g., life, property, public health).

  • Emergency declarations do not typically exceed $5 million in assistance
  • Only Categories A and/or B of Public Assistance may be authorized under an emergency declaration

Emergency declarations occur in one of three ways:

  • The President declares an Emergency declaration or Major Disaster Declaration after a joint preliminary damage assessment
  • Expedited Declaration: Occurs when a disaster is clearly catastrophic
    • This request and declaration follow the same process. However, the request may be submitted before the formal Joint Preliminary Damage Assessments
  • Pre-disaster Emergency declaration: Occurs in advance or anticipation of the imminent impact of an incident that threatens such destruction as could result in a major disaster
    • This request and declaration follow the same process as previously described; however, the request occurs prior to the disaster impacting the United States or its territories
    • The request must meet all statutory and regulatory requirements for an Emergency declaration request
    • The request must demonstrate the existence of critical emergency protective measures
Major Disaster Declaration

The President can declare a Major Disaster for any natural event (e.g., hurricane, tornado, storm) that s/he determines has caused damage of such severity that it is beyond the combined capabilities of State, Tribal, Territorial, and local governments.

  • The Major Disaster Declaration specifies which Categories of Work under Public Assistance are available
  • Emergency Work
    • Category A
      • Debris Removal
    • Category B
      • Emergency Protective Measures
  • Permanent Work
    • Category C
      • Roads And Bridges
    • Category D
      • Water Control Facilities
    • Category E
      • Buildings And Equipment
    • Category F
      • Utilities
    • Category G
      • Parks, Recreational Areas, and Other Facilities
FEMA-State/Tribe/Territory Agreement

Once the declaration occurs, the FEMA-State/Tribe/Territory Agreement must be signed.

  • The Governor or the Tribal Executive Chief and the FEMA Regional Administrator execute the FEMA-State/Tribe/Territory Agreement
  • The Agreement imposes binding obligations on FEMA, State/Tribe/Territory, local governments, and private nonprofits
  • The Federal government does not provide assistance until the Agreement is signed, unless the FEMA Regional Administrator deems emergency essential services or Individuals and Households Program necessary

The Agreement states the understandings, commitments, and conditions for Federal assistance under which FEMA disaster assistance shall be provided.

  • The agreement also describes the event and the incident period for which assistance will be made available, and the type and extent of Federal assistance to be made available
The Governor of Alabama signs the FEMA-State agreement after Hurricane Isaac.
Post-Declaration Actions

Add-ons:

  • The Governor or Tribal Chief Executive can request the addition of counties to the declaration within 30 days of the declaration or the end of the incident period
    • A request for extension may also be submitted within 30 days

Appeals:

  • Post-declaration determinations are generally subject to a one-time appeal. Such appeals must be submitted within 30 days of the denial letter.
Phase I: Post-Declaration Activities

Post-declaration activities include:

  • Disaster Operating Profile
  • Disaster Overview Briefing
  • Applicant Briefing
  • Request for Public Assistance Submittal
  • Assignment of the Program Delivery Manager
  • Exploratory Call
  • Damage Inventory
  • Recovery Scoping Meeting
  • Engaging Special Considerations
Disaster Operating Profile

After the President declares an emergency or major disaster for a jurisdiction, the first activity in the Public Assistance Delivery Model is the development of a Disaster Operating Profile and facilitation of a Disaster Operating Briefing.

The Recipient works with the FEMA Regional leadership, the Infrastructure Branch Director, and the Public Assistance Group Supervisor to develop the Disaster Operating Profile. In order to develop the profile, the Recipient, along with their FEMA counterparts, review the event's Preliminary Damage Assessment data as well as any historical known data. Based on this information, the Disaster Operating Profile includes:

  • Information of the type of peril
  • State, Local, Tribe, or Territory capacity
  • Primary impacts from the event
  • Estimated disaster-related damage by Category of Work
  • Significant damage
  • Geographic considerations
  • Projected number of Applicants (including the number of private nonprofits)
  • Special considerations challenges
  • Mitigation opportunities
  • Potential other Federal Agency involvement
Disaster Overview Briefing

Once the Recipient, the FEMA Regional leadership, the Infrastructure Branch Director, and the Public Assistance Group Supervisor develop the Disaster Operating Profile, they conduct a Disaster Overview Briefing for field and Consolidated Resource Center staff. During the briefing, the Infrastructure Branch Director, Public Assistance Group Supervisor, and the Recipient do the following:

  • Review the Disaster Operating Profile
  • Establish the operational tempo of the event
  • Set overall expectations
  • Describe the level of participation by the Recipient
  • Present foreseen environmental and historic preservation concerns and hazard mitigation opportunities
Applicant Briefing

As soon as possible following the President's declaration and the creation of the Disaster Operating Profile, the Recipient conducts briefings for all potential Applicants.

  • The Applicant can ask FEMA to support the Applicant Briefing

The Applicant Briefing should contain:

  • Introduction to Grants Portal and the creation of an account for all Applicants who have yet to receive an account
    • Once an organization receives an account, only individual users have to be created (if they do not already have one)
  • How to submit a Request for Public Assistance
  • General eligibility requirements
    • The four main criteria for eligibility are Applicant, Facility, Work, and Cost
    • For more information, please refer to the course: IS-1000 Public Assistance Program and Eligibility
  • Administrative requirements
  • Procurement requirements
  • Environmental and Historic Preservation compliance requirements
    • Requirements should align with Federal, State, Tribal, and/or Territorial environmental and historic preservation laws, Executive Orders, statutes, and regulations
    • Applicants are responsible for compliance
    • For more information, please refer to the courses: IS-1019 Codes and Standards, or IS-1016 Environmental and Historic Preservation Considerations/Compliance
  • Hazard Mitigation
    • For more information, please refer to the course: IS-1014 Integrating 406 Mitigation into Your Public Assistance Grant
  • Recordkeeping
    • Recipients should inform Applicants to keep a record of all costs and work done, and gather all documentation needed to obtain their potential grant obligation
    • For more information, please refer to the course: IS-1006 Documenting Disaster Damage and Developing Project Files
Applicant Briefing: Recipient Responsibilities

Before and during the Applicant Briefing, the Recipient is responsible for the following:

  • Book a location for the Applicant Briefing

 

  • Notify the Applicants of the date, time, and location of the Applicant Briefing

 

  • Conduct the Applicant Briefing

 

  • Provide assistance to Applicants who would like to have an account in Grants Portal created and submit their Request for Public Assistance after the meeting
The Recipient, FEMA, and potential Applicants meet at the Applicant Briefing to discuss the Public Assistance Program.
Applicant Briefing: Applicant Responsibilities

The Applicant should do the following to maximize the benefits of the information presented at the Applicant Briefing:

  • Send representatives from its management, emergency response, public works, and accounting/finance/procurement operations departments

 

  • Designate a primary point of contact to interact with Recipient and FEMA

 

    • The primary point of contact from the Applicant's office should be a trusted staff member who can undertake the workload of the Public Assistance process

 

  • Submit a Request for Public Assistance after the meeting, if ready to do so

 

    • The Applicant Briefing is a great time to receive help from the Recipient in submitting the Request for Public Assistance
Submitting the Request for Public Assistance

 

After the Applicant Briefing, an Applicant seeking Public Assistance funding may submit a Request for Public Assistance.

The Request for Public Assistance must be submitted within 30 days of the Applicant's respective area being designated a part of declaration, unless an extension is filed and approved.

The following information is needed for the Request for Public Assistance:

  • Name of organization
  • Physical location
  • Point of contact
  • DUNS Number
  • Event
  • If organization did or did not participate in the Joint Preliminary Damage Assessment

All Requests for Public Assistance will be submitted via Grants Portal.

  • If the Agency and individuals is entered in Grants Portal, this information easily accessible
  • Applicants will just need to verify information and submit the Request for Public Assistance
  • For Grants Portal information on how to submit a Request for Public Assistance please refer to the course IS-1002: FEMA Grants Portal - "Transparency at Every Step."
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Please refer to Appendix 3-3 for a full description.
Alternate Methods for Submitting the Request for Public Assistance

In addition to submitting the Request for Public Assistance via Grants Portal, certain circumstances arise that deviate from this process.

  • Some Recipients have invested in developing their own internal online systems to collect Requests for Public Assistance from their Applicants
    • If the Recipient chooses to use their own internal system to collect Requests for Public Assistance, they need to communicate this information to the Infrastructure Branch Director or Public Assistance Groups Supervisor at the very beginning of recovery operation
    • FEMA works with the Recipient in these circumstances to get the required information uploaded into Grants Portal for Request for Public Assistance submission
    • The Request for Public Assistance must but put into Grants Portal for the grant development process to continue
  • In Level I events, to expedite funding, the Recipient and Applicant may submit their Request for Public Assistance using paper forms
    • FEMA personnel will discuss this method with the Recipient in the case that this method is chosen or allowed
Submitting the Request for Public Assistance: Recipient Responsibilities

The Recipient completes the following tasks for the Request for Public Assistance:

  • Provide Applicants access to Grants Portal

 

  • Review Applicants' Request for Public Assistance

 

  • Grants Portal notifies Recipients when a request needs to be reviewed

 

  • The Recipient makes sure all necessary information is completed

 

  • After the Recipient reviews the Request for Public Assistance, Grants Portal sends a workflow task to FEMA to review the Request for Public Assistance for eligibility determination
Submitting the Request for Public Assistance: Applicant Responsibilities

Applicants will submit the Request for Public Assistance in Grants Portal or through the system designated by their Recipient.

Applicants who are private nonprofit organizations, will need to submit additional documentation with the Request for Public Assistance including:

  • Valid Charter and/or By-Laws
  • Accreditation
  • Tax Exemption Certificate
  • For more information, please refer to the course: IS-1026 Eligibility of Private Nonprofit Organizations

A private nonprofit's Requests for Public Assistance goes through an additional review by FEMA's Office of Chief Council to determine the scope of eligibility.

Applicant Eligibility Determination
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Once FEMA receives the Request for Public Assistance, the agency determines if the Applicant is eligible. If determined eligible, a Program Delivery Manager will be assigned. If determined as ineligible, FEMA and the Recipient will work together to develop a Determination Memorandum and Letter.

FEMA bases Applicant eligibility in accordance with:

  • The Robert T. Stafford Act
  • 42 United States Code
  • 2 Code of Federal Regulations
  • 44 Code of Federal Regulations

If an Applicant receives a Determination Memorandum and Letter, they may appeal FEMA's decision.

  • For more information on appeals, please refer to the course: IS-1018 Determination Memorandums and Appeals

For more information on eligibility, please refer to the course: IS-1000 Public Assistance Program & Eligibility

for a full image description see alt text appendix 3-2
select the image to view Phase I Applicant eligibility
Assigning a Program Delivery Manager

After Recipient and FEMA determine the Applicant is eligible, FEMA will assign a Program Delivery Manager to the Applicant.

  • The Program Delivery Manager acts as a primary point of contact for the Applicant
    • Typically, each Applicant receives one Program Delivery Manager
    • However, if the Applicant experiences significant damages and the Applicant has several sub-agencies going under the same Request for Public Assistance, FEMA may decide to assign several Program Delivery Managers to the Applicant
    • Applicants and Recipients should communicate their need to FEMA prior to Program Delivery Manager assignment
  • S/he coordinates between FEMA and the Applicant to deliver the Public Assistance program on behalf of FEMA, ensure required documentation is collected, and resolve unmet needs
  • Program Delivery Managers are typically assigned between five to seven Applicants depending on several factors:
    • Severity and number of damages Applicants are initially estimating
    • Geographical location of Applicants
    • Level of experience and expertise of the Program Delivery Manager

When an Applicant is assigned a Program Delivery Manager, the Recipient interacts and coordinates with both to:

  • Partner with the Program Delivery Manager and Applicant
  • Attend all meetings between the Applicants and Program Delivery Manager
  • Serve as the Applicant's advocate
  • Assist with the collection of documentation
Exploratory Call

Once FEMA assigns a Program Delivery Manager to an Applicant, the two conduct an Exploratory Call within seven days. The purpose of the Exploratory Call is to gather information critical to assisting the Applicant through the delivery process. The Program Delivery Manager stresses disaster-related damages during the call and explains the significance of the Damage Inventory.

What is the Exploratory Call?

  • The Exploratory Call introduces the Applicant to their Program Delivery Manager
    • The Program Delivery Manager will introduce their role and the Public Assistance grant program
  • The Applicant, Recipient, and Program Delivery Manager discuss the following on the call:
    • Disaster-related damage
    • Damage Inventory development
    • Documentation needed to support the Applicant's claim
    • Capabilities of the Applicant (e.g., resources at their disposal, including people, engineering capabilities, equipment)
    • Possible environmental and historic preservation or hazard mitigation involvement
    • The date, time, and meeting location of the Recovery Scoping Meeting
    • Essential paperwork to bring or upload into Grants Portal prior to the Recovery Scoping Meeting
    • Potential FEMA participants at the Recovery Scoping Meeting (e.g. environmental and historic preservation or hazard mitigation)
    • Potential Applicant participants at the Recovery Scoping Meeting

Note: For more information on the Exploratory Call, please refer the course: IS-1003 The Exploratory Call, Damage Inventory, and Recovery Scoping Meeting.

Exploratory Call: Outputs

Following the conclusion of the Exploratory Call, the Program Delivery Manager sends the Applicant:

  • Confirmation of the Recovery Scoping Meeting

 

  • The Damage Inventory spreadsheet

 

  • The Grants Portal Guide, if needed
Bottom: Cover of the Grants Portal User Manual for Applicants.Top-Left: The scheduled time of the Recovery Scoping Meeting (located in Grants Portal).Top-Right: The Damage Inventory.
Exploratory Call: Recipient Responsibilities

The Recipient attends the Exploratory Call to provide assistance, if needed. The Recipient will also do the following:

  • Ensure all matters of the disaster-related damage are discussed

 

  • Take note of when the Program Delivery Manager and the Applicant will hold the Recovery Scoping Meeting
Exploratory Call: Applicant Responsibilities

In order to have a productive Exploratory Call, the Applicant should prepare for and discuss the following:

  • Identify disaster-related damage

 

  • Special consideration concerns (i.e., hazard mitigation, environmental and historic preservation, and insurance)

 

  • Potential participants at the Recovery Scoping Meeting

 

  • Questions about disaster-related damage or the Damage Inventory
Damage Inventory

Once the Program Delivery Manager, Recipient, and Applicant conduct the Exploratory Call, the Applicant begins working on their Damage Inventory.

The Damage Inventory lays the foundation for all future actions including Project Formulation, Damage Description and Dimensions, scope of work, and cost estimates; all of which lead to the Applicant acquiring grant funding.

At a high level, the Damage Inventory will list:

  • All debris impacts
  • Emergency response activities
  • Damages as a result of the declared event

At a more granular level, the Damage Inventory should contain:

  • Damage sites
  • Applicant recovery priorities
  • Potential Environmental and Historic Preservation assistance needs
  • Potential 406 hazard mitigation opportunities

The Damage Inventory is extremely important to the Public Assistance grant program. Without a Damage Inventory:

  • Applicant claimed damages are not documented
  • Site Inspection Work Orders cannot be processed
  • FEMA cannot process Requests for the Essential Elements of Information
A blank Damage Inventory, which is an Excel spreadsheet.
Damage Inventory: Recipient Responsibilities

The Recipient continues to coordinate with the Applicant during the development of the Damage Inventory by:

  • Communicating with the Applicant to determine the progress of the Damage Inventory

 

  • Acting as an asset to the Applicant by answering any questions

 

  • Ensuring the Applicant uploads their initial Damage Inventory prior to the Recovery Scoping Meeting to the best of their ability
Damage Inventory: Applicant Responsibilities

The Applicant develops the Damage Inventory based on the disaster-related damage their facilities incurred.

The Applicant should undertake the following to streamline the Damage Inventory process:

  • Identify disaster-related damages and document them on the Damage Inventory
  • Ask the Program Delivery Manager questions, as needed
  • Upload Damage Inventory into Grants Portal prior to Recovery Scoping Meeting

During this period the Applicant can also:

  • Start uploading documentation required by Public Assistance to Grants Portal
  • Ask the Program Delivery Manager to upload the documents, if unable to do so

Note: For more information on the Damage Inventory, please refer to the course: IS-1003 Exploratory Call, Damage Inventory, and Recovery Scoping Meeting

A Damage Inventory populated with disaster-related damage information.
Pre-Recovery Scoping Meeting Actions

The Program Delivery Manager conducts many actions prior to meeting with the Recipient and Applicant for the Recovery Scoping Meeting to ensure it is as productive as possible. The Program Delivery Manager preforms the following prior to the meeting:

  • Reviews FEMA's Recovery Scoping Meeting Guide and Checklist

 

  • Meets with environmental and historic preservation and hazard mitigation personnel to discuss the Damage Inventory and any potential special considerations and invites them to join the Recovery Scoping Meeting

 

  • Meets with their Site Inspector partners to discuss availability for site inspections

 

  • Calls the Applicant one day prior to the meeting to confirm the date, time, location, attendees, and any additional damage entries
A meeting between FEMA personnel prior to a Recovery Scoping Meeting.
Recovery Scoping Meeting

The Recovery Scoping Meeting is designed to address the specific needs of each eligible Applicant identified in the Exploratory Call. The meeting usually occurs within 21 days of the Program Delivery Manager assignment to the Applicant and starts the 60-day regulatory timeframe for the Applicant to identify and report all damages on the Damage Inventory.

While at the meeting, the Program Delivery Manager, Applicant, and Recipient discuss:

  • Damage Inventory
    • Discuss Public Assistance general eligibility
    • Discuss project formulation
    • Discuss logical groupings for sites that require site inspections
    • Discuss Applicant's recovery priorities
    • Discuss Applicant's capabilities, capacities, and availability
    • Discuss special considerations
  • Documentation required to support the Applicant's claims
    • Review the documentation the Applicant has submitted
    • Utilize the Essential Elements of Information questionnaires to determine additional documentation or information needed
  • Schedule site inspections
    • Confirm the Applicant's capability and capacity to participate in site inspections
  • Develop a Program Delivery Plan
    • Include target timelines
    • Review regulatory timelines
    • Schedule regularly scheduled meetings
Recovery Scoping Meeting: Outcomes

At the end of the Recovery Scoping Meeting, the Program Delivery Manager, Recipient, and Applicant should accomplish the following:

  • A built-out Damage Inventory and establishment of the Applicant's recovery priorities

 

  • Jointly formulated projects

 

  • A schedule of site inspections

 

  • Identification of special considerations and involvement of related specialists, such as Environmental and Historic Preservation, Hazard Mitigation, and Insurance Specialists

 

  • Answers to Essential Elements of Information questions, used to request Applicant documentation

 

  • Development of Program Delivery Plan, which is an agreed upon plan for weekly or biweekly check-in meetings
FEMA, the Recipient, and the Applicant attend the Recovery Scoping Meeting where they discuss items such as the Damage Inventory, site inspections, and special considerations.
Recovery Scoping Meeting: Recipient Responsibilities

The Recipient attends the Recovery Scoping Meeting to assist in any way possible.

To help the Public Assistance grants process, the Recipient does the following:

  • Coordinate with the Program Delivery Manager to meet at least three days prior to the Recovery Scoping Meeting

 

  • Act as an asset to the Applicant by answering any questions

 

  • Remind the Applicant to document any special considerations and to obtain and upload project-applicable documentation to Grants Portal
Recovery Scoping Meeting: Applicant Responsibilities

The Applicant needs to do the following to conduct a successful Recovery Scoping Meeting:

  • Bring staff with knowledge of the disaster-related damage, emergency activities performed, and related costs (e.g., public works official, finance staff, risk manager)
  • Upload the Damage Inventory to Grants Portal
    • After or during the Recovery Scoping Meeting, the Applicant should update the Damage Inventory with any changes discussed during the Recovery Scoping Meeting
    • The Applicant has 60 days from the Recovery Scoping Meeting to finalize the identification of damages in the Damage Inventory
  • Bring or upload appropriate documentation
    • After the Recovery Scoping Meeting, the Applicant should review the Essential Elements of Information request made by the Program Delivery Manager to see what documentation is required for all projects

Note: For more information on the Recovery Scoping Meeting, please refer to the course: IS-1003 Exploratory Call, Damage Inventory, and Recovery Scoping Meeting.

Special Considerations

Special considerations personnel (e.g. environmental and historic preservation and hazard mitigation) interact with the Program Delivery Manager, the Applicant, and the Recipient throughout Phase I of the Public Assistance Delivery Model, if needed.

If an Applicant has any questions about special considerations or believes their project will involve special considerations, they should contact their Program Delivery Manager as soon as possible.

  • If parties involved perform work without consent from special considerations, it may jeopardize grant funding
Transition to Phase II

During the transition to Phase II:

  • The Program Delivery Manager logically groups the Applicant's damages into projects

 

  • The Applicant's projects are placed in processing lanes based on the complexity and completion of the work
Lesson 3 Summary

In this lesson, participants learned of the major actions taken during Phase I of the Public Assistance Delivery Model and the Recipient and Applicant's responsibilities.

The next lesson provides participants with the actions taken during Phase II.

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