Before a crisis, you should be familiar with the physical layout and roles of the emergency resources and facilities in your jurisdiction. These facilities may include the following:

• Communications/Dispatch Center: The agency or interagency dispatch center, 911 call center, or emergency control or command dispatch center that handles emergency calls from the public and communication with emergency management personnel.
  
• Emergency Operations Center (EOC): The physical location at which the coordination of information and resources to support incident management (on-scene operations) activities normally takes place.
  
  An EOC may be a temporary facility or may be located in a more central or permanently established facility, perhaps at a higher level of organization within a jurisdiction.