Bomb Threat Procedures
If you receive a bomb threat call, take it seriously and use the following procedures:
  • Keep calm.
  • Keep the caller on the line as long as possible.
  • Record every word spoken by the caller on a form such as the sample bomb threat checklist (see next screen).
  • Obtain as much information as possible about the caller's threat without antagonizing or threatening the caller.
  • Pay particular attention to peculiar background noises and to anything you can glean from the caller's voice, such as gender, accent, and speech pattern.
  • Report the incident immediately to the security officer, management representative, and/or your supervisor.
Sources: Department of Homeland Security Bomb Threat Checklist/U.S. Postal Inspection Service Guide to Mail Center Security
Person recording notes while talking on the phone