| If you receive a bomb threat call, take it seriously and use the following procedures: |
- Keep calm.
- Keep the caller on the line as long as possible.
- Record every word spoken by the caller on a form such as the sample bomb threat checklist (see next screen).
- Obtain as much information as possible about the caller's threat without antagonizing or threatening the caller.
- Pay particular attention to peculiar background noises and to anything you can glean from the caller's voice, such as gender, accent, and speech pattern.
- Report the incident immediately to the security officer, management representative, and/or your supervisor.
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| Sources: Department of Homeland Security Bomb Threat Checklist/U.S. Postal Inspection Service Guide to Mail Center Security |
