Functions of the Public Information Officer

The role of the PIO is to provide information related to the incident and the functions of government as well as other matters of general interest both internally and externally. Primary functions of the PIO include: Conducting public awareness campaigns Gathering key information/details of the event Prioritizing and issuing notices, alerts, and warnings Taking action to maintain control of rumors Coordinating inquiries from the public, the media, and elected officials Coordinating tours or other interviews with agency reps and the media Verifying the accuracy of all information prior to release Monitoring media reports for accuracy and correcting as needed Maintaining contact information for the media and other stakeholders Supporting the Incident Command System and the Incident Commander Supporting the function of the Emergency Operations Center Addressing communication to special needs and non-English speaking populations Considering legal issues such as Freedom of Information and the Privacy Act