Communications coordinator

Conducts all direct in-house communications, screens incoming calls, and maintains a log of telephone calls related to the crisis event. Helps the staff notification coordinator develop a notification protocol for a crisis event that occurs during the day.

Reunification coordinator

Establishes the reunification center/area and manages the reunification process.

Public information officer

Works through the Incident Command public information officer to deliver a single, coordinated message to the public. Prepares statements to disseminate to staff, students/members, families and loved ones, and the community. Maintains ongoing contact with law enforcement, emergency services, hospital representatives, and others to keep information current. Handles all media requests for information and responds through appropriate channels.

Coordinator of counseling

Develops mechanisms for ongoing training of crisis team members and other staff and identifies and establishes liaisons with community resources for counseling. At the time of a crisis, determines the extent of counseling services needed, mobilizes community resources, and oversees the mental health services provided to individuals. Must have appropriate counseling and mental health skills and experience.