Classroom training and self-instruction are designed to provide and enhance knowledge, skills, and abilities so volunteers learn the “how to” of job performance.

Training can be general or specific. General training includes training that is common to many positions, such as communications and interpersonal skills, leadership and supervision skills, or problemsolving skills.

Some topics, especially those intended to introduce students to a new topic, are well-suited to self-instruction. Self-instruction is also useful when reviewing information or improving skills and knowledge before undertaking classroom training. In addition, self-instruction is often used for refresher training.