Knowledge Review (1 of 3)

(Instructions: Read the scenario and question below. Select the correct answer.)

Scenario: You are the new Volunteer Program Coordinator in your agency. The agency has never had a Volunteer Program Plan. In talking with others connected to the jurisdiction’s volunteer program, you have identified several potential issues for your agency. The issue mentioned most often deals with well-meaning citizens who show up and “self-dispatch” at the scene. No one has been injured yet, but it seems to be a matter of time.

What would you do as a first step toward resolving this issue?

Consult with the jurisdiction’s legal counsel to identify liability risks.

Develop a Volunteer Program Plan that includes directions about managing spontaneous volunteers to all volunteer partners.

Meet with all agency and voluntary organization partners to develop a strategy for overall management of spontaneous volunteers.

Ask FEMA for technical guidance on managing spontaneous volunteers.

Tries Remaining: 2