Managing spontaneous volunteers is based on the principles shown below and on the next screen.

• Volunteering is a valuable part of every jurisdiction. When spontaneous volunteers are well managed, the volunteers contribute to the healing process of survivors and the entire jurisdiction.
• Members of the jurisdiction should be encouraged to become affiliated with an established agency or organization before any disaster, if possible, and should be trained for the role they will play in response and recovery activities.
• Emergency response provides an excellent opportunity to direct volunteers toward long-term affiliation and community involvement.