As volunteers begin to rotate out of their emergency jobs, the Volunteer Program Coordinator should gather evaluative feedback on the overall volunteer program. Evaluating the volunteer program regularly ensures that it is meeting the needs of the:

• Agency or jurisdiction
• Volunteers

Volunteer evaluation should not be the only means of program evaluation, though. In addition to the volunteers themselves, other sources of feedback include:

• Paid staff
• The public
• Voluntary organizations
• Exercise performance
• Lessons learned from actual emergencies