When nonverbal cues don’t match the spoken words, the result is mixed messages.

Often, nonverbal cues contradict or supersede verbal messages, and listeners instinctively react with mistrust and caution. Mixed messages can indicate that the speaker:

• Is experiencing conflict.
• Is not sincere.
• Is not committed to the message.

If the man in the image says he agrees with the plan, how does his nonverbal expression conflict?