Emergency Operations Center Role

Jurisdictions and organizations across the Nation use Emergency Operations Centers (EOCs) as an element of their emergency management programs.

Typically, an Emergency Operations Center (EOC) supports the on-scene response by relieving the Incident Commander of the burden of external coordination and the responsibility for securing additional resources.

An EOC is:

  • A physical or virtual location where staff from multiple agencies come together to address imminent threats and hazards
  • Staffed with personnel trained for, and authorized to, represent their agency/discipline
  • Equipped with mechanisms for communicating with the incident site
  • Providing support to the incident by obtaining resources 
  • Applicable at different levels of government

EOCs may be established at the Federal, state, territorial, tribal, and local levels.

If you are from a non-governmental organization (NGO) or from the private sector, you may be asked to assist at the EOC to assess a situation, provide advice, and make recommendations based on your knowledge and professional expertise.

Woman working at computer in front of television screens showing weather forecasts in an Emergency Operations Center