• An ESF #12 representative may actually be a staff member at multiple EOC levels depending upon the event and its impact on the commercial power supply. Sometimes, the representative is physically present at the EOC, and at other times, he or she will participate virtually via telephone.
• The primary role of the ESF #12 representative at the most local EOC level is to report on status of the commercial power restoration, but they can also coordinate any specific commercial power infrastructure restoration requests from the EOC back to the utility. Most utilities have developed and coordinated restoration plans with local EMs. Many of these plans initially concentrate on commercial power infrastructure restorations which feed critical community facilities such as hospitals. After those critical segments have been restored, they typically concentrate on restoration of the transmission and distribution segments that serve the largest numbers of “customers,” i.e. electric meters, first.

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